It is of utmost importance you return calls, texts and emails sent to you from the office asap, and certainly within 2 hours.  Many schedule changes or urgent client issues may be pending, waiting for you to respond before the office staff can move forward.  Delays in your response cause the client unnecessary anxiety and panic.

If you do not clock in on time, it is considered tardy.  You must call the office if you will be late for your shift.  Our office staff will always call the client to notify them.

If the Wellsky Personal Care APP does not seem to work, follow this process:

1. Log OUT of Wellsky, and log back into the APP.  This should fix 99% of the problems.

2. If above fails, call the voice automated backup TELEPHONY system (tele# 844.960.1375) and this system will walk you through the clock in/out process, as well as documenting your tasks.  

3.  If all else fails, delete the WellSky Personal Care APP and re-load the APP (its possible you have an old version of the APP).

4. If this fails, call the office.

Remember:  All clock in/outs must be at the client's location (not out in the parking lot) as this will cause problems with your shift hours and your payroll.

Most important: do not regularly change your "availability".  Once hired, our scheduling team takes your availability as you communicated in the interview process and they start to rearrange client schedules to ultimately place you with a client(s) for which you are a good match.  Do not change your availability within your first 90 days of employment - this is very important as it causes chaos with the scheduling department who manage hundreds of shifts each week.

If you have an emergency and you need to change your availability, call the office to discuss and give us several weeks' notice to make this change.

Call the office:  561.409.5980 and choose after hours/emergency option (OPTION 3)  on the phone so you can speak with someone.  Do NOT choose Option 1 as this will only leave a voicemail which the office team will receive on the next business day.  If it's an emergency, call twice if no one picks up the first time (as they may be on the phone with another caregiver or client).

Before you can commit to this, you would need to call the office:  561.409.5980 as we may have other schedule changes we have not yet spoken to you about.

Some clients have specific insurance coverage and any change in shift times may affect their coverage.   So alwyas call the office before you commit to anything.

Office hours at Home Instead are Monday to Friday, 8:30 am to 4:30 pm.  After these times, a member of our team will be "on call" for emergencies.  The office number is the same number you call for "after hours and emergency support"
561.409.5980 (be sure to listen to the prompts if after hours so you are selecting the correct option to be connected to a live person for after hours support).

State of Florida Health Dept does NOT allow Aides to fill pillboxes. Simply have the client call the office and we can provide a solution.

The State of Florida Health department requires Home Health Aides to document the care they provide to a client.  We are in violation of Florida law if we do not correctly document the care plan according to the services you provided.  Remember to be professional in your documentation as well (watch your spelling/grammar).

We assist by doing the things our client could have done if they were able to do so.  This may mean tidying their room or areas of the house where the client goes, throwing in a load of laundry, or putting away groceries.  

The best rule of thumb is "if you see something that needs to be done, please do it without being asked".  This is the level of service which will set you apart from other caregivers in the industry, will increase your performance, and lead to great opportunities and income for you.

However, if you feel most of your shift has turned into housekeeping, call the office to discuss.

Yes. We trust our CAREGivers to use good judgement and relay information to the family in these situations. Good guidelines to keep in mind are:

a) be mindful of the words you use so you are not accidentally panicking the family with your daily report

b) if the family has any questions you do not feel comfortable answering, politely ask them to call the office 

c) do not take sides between the family and the client on subjects about the client's care.  Remain impartial.

Do not give out your personal contact details such as cell, email, address.  Clients call the office to relay messages or requests for you and the office will call you.  All shift changes must be called in by the client.  You cannot agree or suggest schedule changes directly with your client.

The client care plan on ClearCareGo will tell you if you are authorized.  Same with accepting a key to the client's house, etc.

There is a lot of concern surrounding the coronavirus, especially among those who still have to work in close proximity where someone has contracted the virus. 

Ultimately your safety and well bring is out first concern. You may choose to work with a positively tested client; call the office for instructions.

If you or your client has been exposed to, or confirmed COVID positive, call the office immediately.  We will walk you through the appropriate steps and what happens next.  

We have multiple bonus programs for extraordinary service and feedback, for referring caregivers and referring clients.  You can also earn extra money by taking extra shifts.  Remember all hours over 40 in a week are paid overtime!

10th and 25th of each month.  The paydate on the 25th pays for all shifts you worked from the 1st-15th of that month.  

The paydate on the 10th pays for the remaining dates of the prior month (16th-end of month).

Aides are never allowed to be a passenger while the client/family member drives as the company auto insurance will not cover you as a passenger in the event 

of an accident.  However simply tell the client you will follow them in your car (you will be reimbursed mileage).  

Notify the Office and we will discuss options for renewal.  

If any of your credentials (Level II fingerprint, CPR, drivers license, Badge) are due to expire its the caregivers responsibility to keep on top of these items and get them renewed WEEKS prior to the expiration date.

You will get an email every payperiod with a link to your paystub.  The password is the last four digits of your social security number (or other number indicated by our payroll department if you do not have a SS#).

NSNC stands for "no show, no call" on a shift. If you are not going to work a scheduled shift, and you do not notify the office days in advance it will likely mean termination of employment.  Always call the office with much notice for any problems you foresee.

You wear scrubs to each shift unless your client care plan indicates otherwise.  In no instances do you wear denim/jeans, leggings, gym/sports attire, hats or other head coverings.  See the dress code policy in the Employee Handbook for full details.